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shewhomust

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What's up, LJ? [Oct. 2nd, 2014|10:22 am]
shewhomust
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For several days*, now, no matter which icon I choose, what I get is my default icon. Is anyone else having the same experience? And does anyone know why?

Meanwhile durham_rambler reports that his friends' page is appearing in French: I haven't been able to replicate this.

ETA: Helpful comments confirm that I am not alone. This is a known issue, though I didn't spot that when I posted a ticket (linked here, for reference).

They also suggest that editing should give me the userpic I chose. Well, we'll see about that...






*Certainly since my return home, possibly earlier. It took me a while to be certain that yes, I really had selected a different icon, no, I hadn't failed to click where I meant to.
linkReply

Comments:
[User Picture]From: lil_shepherd
2014-10-02 10:13 am (UTC)
I've had no problems with my icons. As for the French - I got nothing.
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[User Picture]From: shewhomust
2014-10-02 02:20 pm (UTC)
Life is full of mysteries...
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[User Picture]From: shewhomust
2014-10-02 02:21 pm (UTC)
Everyone gets it...

So I am now learning. It's new to me.
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[User Picture]From: cmcmck
2014-10-02 10:47 am (UTC)
From LJ

'Default userpics are being posted instead of the selected userpic in some cases when commenting. This issue has been reported.'

So there you have it, although for some reason I'm not getting the problem.

Their list of 'this issue has been reported' is growing ever longer!

I am getting the French when signing off but not when online as I'm using 'oldstyle' where it doesn't seem to happen.

This is why I actually went over to the dark side on DW some years back now and just come here to respond to friends.

The day they stop 'oldstyle' (which is apparently on the cards)is the day I finally push off.

Edited at 2014-10-02 10:50 am (UTC)
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[User Picture]From: shewhomust
2014-10-02 02:27 pm (UTC)
Default userpics are being posted...

That's it, precisely - thanks. But where did you find it? I did have a look in the FAQs before posting a request, and didn't spot this.

I avoid a number of the issues that annoy people on LJ because I have a paid account: I'm happy to pay for the service I use rather than have it funded by advertising. But I too prefer 'oldstyle', and would be irritated to lose that option. Well, we'll cross that one when we come to it.
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[User Picture]From: cmcmck
2014-10-02 02:32 pm (UTC)
If you go to either the 'help' or 'faq' sections and scroll down a bit there's a 'known issues' area below the faq intro which keeps track of such things.

It seems certain they will do away with oldstyle eventually although what kind of company does all their beta development on the hoof with paying customers I leave to your imagination!

When that day comes, you'll find me on DW..........
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[User Picture]From: shewhomust
2014-10-02 02:48 pm (UTC)
Ah, I see. I'd found the FAQ about userpics, and clicked through to that, rather than scrolling further. (This is the internet, folks. It's possible to add a note to the FAQ saying 'yes, we know there are issues with this'...)

I do have a DW account (same username as here) but I have a lot of affection for LJ, and would be sorry to leave.

Edited at 2014-10-02 02:48 pm (UTC)
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[User Picture]From: cmcmck
2014-10-02 02:53 pm (UTC)
I have you on my flist there.

I like LJ for the people, but they're heading for a situation where they'll leave no choice. Without the loyalist LJ friends, I'd already be gone.

I suspect, given Putin's demands for cyrillic only, that they'll drop none cyrillic users at some time in the not too distant future -have you noticed the sheer amount of help requests in cyrillic now? The owner is a Putin loyalist, apparently.

One can opt into cyrillic, but not out of receiving all the messages and posts in that alphabet.

Edited at 2014-10-02 02:54 pm (UTC)
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[User Picture]From: green_knight
2014-10-03 09:16 am (UTC)
Err, you do know that LJ has been sold several months ago (very quietly) and is now owned, once more, by an American company?
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[User Picture]From: shewhomust
2014-10-03 09:53 am (UTC)
I certainly didn't know that. Is it good news, do you think?
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[User Picture]From: cmcmck
2014-10-03 10:31 am (UTC)
My God! It must have been quietly!

I know Putin wants cyrillic only so we'll see if Cyrillic services last (for the sake of the Russian opposition I hope they do)!
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[User Picture]From: asakiyume
2014-10-02 12:16 pm (UTC)
I'm having the same problem, though periodically I'm able to post with the icon of my choice. I'm always able to go back and edit it to the one I want, but that means my poor recipient gets the same message from me twice. Watch! If you get two notifications from me, it'll be because I've had to edit my icon :-P

That is **too weird** about the pages appearing in French. That seems like an overachieving glitch, that does.

Edited at 2014-10-02 12:16 pm (UTC)
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[User Picture]From: shewhomust
2014-10-02 02:29 pm (UTC)
Ah, this may explain why the number of 'edited' comments is increasing - if people are editing to enforce choice of userpic. It doesn't bother me, as the header tells me one is an edited version of the other, I don't usually bother to read them both (which explains why I hadn't noticed what was going on).
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[User Picture]From: sovay
2014-10-02 12:32 pm (UTC)
For several days*, now, no matter which icon I choose, what I get is my default icon. Is anyone else having the same experience?

Yes. I have no idea why; I filed a request with tech support. I recommend your doing the same, so they know how widespread the problem is.

Meanwhile durham_rambler reports that his friends' page is appearing in French: I haven't been able to replicate this.

. . . I haven't got that.

[edited to reflect the icon originally selected]

Edited at 2014-10-02 12:32 pm (UTC)
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[User Picture]From: shewhomust
2014-10-02 02:31 pm (UTC)
I too had already filed a request. I wish it were clearer when something is a known issue, so that you could just sign up with a 'me too!'.

(And with that in mind, I have edited my post to say so).
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[User Picture]From: shewhomust
2014-10-02 07:28 pm (UTC)
I have just received the "answer" Thank you for your inquiry. This is a known issue and has been reported to developers. I apologize for the inconvenience this causes you until the problem is resolved. Some users have reported that they are able to edit the comment and select the correct userpics, and that will "stay"
after the comment is saved.


They then ask if that answers my question - ro which I have said 'no', with the explanation:

Thanks for the information, but no, it doesn't really answer my question. If it's a known issue, how long has it been known, and what progress are the developers making with resolving it? Can you indicate some sort of time scale?

This isn't a new feature that we are asking for, this is something that used to work and has been broken, and I see that a number of people would like it back. please. What priority is it being given?


Because really, this isn't unreasonable, is it?

PS: I seem to be going for the record number of edits here. Sorry. Wine may be involved.

Edited at 2014-10-02 07:30 pm (UTC)
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[User Picture]From: cmcmck
2014-10-02 07:32 pm (UTC)
'Sbetter than whine being involved! :o)
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[User Picture]From: shewhomust
2014-10-03 09:59 am (UTC)
Always!

Edited at 2014-10-03 09:59 am (UTC)
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[User Picture]From: sovay
2014-10-02 08:19 pm (UTC)
Some users have reported that they are able to edit the comment and select the correct userpics, and that will "stay" after the comment is saved.

Yes; I am one of the people who reported that, although only on other people's journals and not consistently. I said it was not a solution, either.

PS: I seem to be going for the record number of edits here. Sorry. Wine may be involved.

It's all right! Wine may be a reasonable reaction to this situation.

Edited at 2014-10-02 08:20 pm (UTC)
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[User Picture]From: shewhomust
2014-10-03 04:49 pm (UTC)
Wine may be a reasonable reaction to this situation.

It so often is...

I received a very rapid response to my follow-up above, saying that "This issue appeared just yesterday" (which doesn't exactly match my impression, but perhaps that's whwn people started reporting it) and that "Support does not have information as to when the fix for this issue will be available." But I don't see much benefit in pushing it further (though I'm not closing the request).

Did you have any better response to your report?
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